General 6

• Rail portal user guide
• What are the best ways of contacting you?
• Are my card details secure when making a payment on your site?
• Do I need to enable cookies to use your booking tool?
• How do I unregister my details from your website?

View all 6

Making a Booking 3

• What are etickets?
• How are prices displayed for multiple passengers?
• How do I register and book online if I live outside the UK?

Tickets and Travel 15

• Do I have enough time to transfer between trains?
• Can I break my journey?
• Travel assistance for disabled passengers
• How can I find out details about a station?
• How can I find out if there are engineering works affecting travel?

View all 15

Payment and Refunds 5

• Can I get compensation for a disrupted train journey?
• What payment cards can be used on the booking tool?
• What is a Card Security Code?
• Can I cancel a ticket before I have received it?
• How did we calculate this saving?

Railcards and Discounts 2

• How do I know if a Railcard discount has been included in the fare?
• What are the benefits of having a Railcard

Getting My Tickets 4

• Where can I find my Ticket Collection Reference?
• How soon after making a booking can I collect my Self Service Tickets?
• How do I collect my tickets from a Self Service Ticket Machine?
• Can I have my tickets delivered to a different address from my billing address?