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All Railportal Articles
Rail portal user guide
What are the best ways of contacting you?
Are my card details secure when making a payment on your site?
Do I need to enable cookies to use your booking tool?
How do I unregister my details from your website?
See all 6 articles
Making a Booking
What are etickets?
How are prices displayed for multiple passengers?
How do I register and book online if I live outside the UK?
Tickets and Travel
Do I have enough time to transfer between trains?
Can I break my journey?
Travel assistance for disabled passengers
How can I find out details about a station?
How can I find out if there are engineering works affecting travel?
See all 15 articles
Payment and Refunds
Can I get compensation for a disrupted train journey?
What payment cards can be used on the booking tool?
What is a Card Security Code?
Can I cancel a ticket before I have received it?
How did we calculate this saving?
Railcards and Discounts
How do I know if a Railcard discount has been included in the fare?
What are the benefits of having a Railcard
Getting My Tickets
Where can I find my Ticket Collection Reference?
How soon after making a booking can I collect my Self Service Tickets?
How do I collect my tickets from a Self Service Ticket Machine?
Can I have my tickets delivered to a different address from my billing address?